How might we use personal digital assistant to manage our daily routine in the future?
This project was done in the Strategy innovation class in the Interaction Design at School of Visual arts and was sponsored by Google.
ARTIFICIAL INTELLIGENCE (AI) IN CONVERSATIONAL UI
Apps have become a part of the daily life of millions of people around the world. These apps help their users navigate their busy lives. However, many users still complain about not having enough time to do things they would love to do because they are occupied with tedious tasks. In tackling this problem, Google's Machine Learning brings us one step closer to a future in which AI in conversational UI will minimize time spent on tedious tasks. However, to keep its lead in AI, Google needs to redesign its core services: it needs to bridge the gap between AI and its core service by making its " Google Assistant" likeable.
I was working with an interaction designer, Ryan Vernon at Google on this issue by exploring Google's Machine Learning's potential for bringing a future filled with conversational UI.
Between October and December of 2016, at SVA's Interaction Design Program I was the lead designer of Google Assistant. I have collaborated with two other design students on features development, design principle, game theory and user story.
I also played other different roles such as Design Strategist, Researcher, and Prototyper.
understand different perspectives
Personal digital assistant is a broad term. In order for us to make a feasible and viable product we started by brainstorming the answer to a question: what does a digital assistant mean to people? We set millennials as our target audience. To learn about different perspectives, we went out to the street and talked to people.
EARLY INSIGHTS FROM THE FIELD
AI Assistant should be like a personal assistant, a spouse, or a cultural curator
Based on field research, users are occupied with a lot of routine, daily tasks and don't have time for thing they truly enjoy.
The AI Assistant should have an intimate, personalized relationships with its user. It should know what the user needs in his/her daily life. It should be like a personal assistant, a spouse, or a cultural curator who takes care of the many routine tasks for its user.
Current experience: People use Siri to accomplish simple tasks like opening apps, making calls, setting reminders, finding out basic facts and telling jokes.
- When asked a question, Siri does only a website search. As users can do that by themselves, many avoid using Siri for this task.
- For most questions, Siri doesn’t have answers.
What are the difficulties?
- Most people heavily rely on email and use it extensively for work,
- Most people use multiple calendars to manage their events and tasks,
- The notifications for these events and tasks pop up at the same time, which confuses and overwhelms the users.
Reframing the problem
Problem statement: How can we help users have a better experience in taking care of their many daily tasks?
Users spend a lot of time on digital devices because they need these devices to send emails, texts, schedule events with friends and family. They need a seamless and effective way to get things done, and at times, helps with making a better decision. As people use their devices for both their private and personal life, they need assistance that, effectively helps them maintain work and life balance.
THE GOOGLE ASSISTANT REDESIGN
What if the Google Assistant could be more intuitive and proactive about what its users are concerned with? What if it could provide meaningful suggestions on how its users can handle their daily tasks, get things done, and work across different platforms? What if Google Assistant allowed its users to integrate 3rd party apps and services into one platform?
Give a character to you personal assistant
HOW WE GOT THERE
We focused on helping users minimize their frustration with cumbersome tasks in their daily lives. For example, people use scheduling apps to plan their day or organize their appointments.However, using some of these apps actually takes up a lot of time. This is where AI comes in.
Our solution is to tightly integrating a wide-range of services with Google assistant. By centralizing services and creating a unified and conversational assistance format, our solution will help users get things done efficiently. This new and improved AI assistant will speed up email management quickly figure out optimal times for group conferences, and better communicate with contacts from various social media channels.
- Without first being prompted by the users, it intuitively and proactively tells users what they are concerned with (e.g. upcoming events or important tasks mentioned in email threads),
Provides meaningful suggestions for users tackling daily tasks.
Allows users to integrate apps and services into one platform and frees them from having to switch back and forth from different apps.
Gets things done by and handling a multitude of tasks across a number of platforms and devices.